Occasionally we have a situation where a customer wants to return a product.
All customers must ensure that the returns policy is followed.
Customers have the right to withdraw from the purchase of an item within fourteen (14) days after the date of purchasing a product; this is specified as the time the transaction is processed this is known as the cooling off period.
Should the customer choose to withdraw from the purchase of an item within the fourteen (14) day cooling-off period, we reserve the right to refund the cost of the item ONLY (the original postage and packing costs will not be refunded, and the customer must pay the return shipping costs). The cost of the Royal Mail will be that which has been incurred sending the product to the customer.
We recommend tracked postage be used and proof of postage be retained until the parcel has been confirmed as returned. We will not refund a customer if the return has not be received.
All returned items must be in their original condition and unused and without damage to the item or the packaging in order for them to qualify as a return under the cooling off period of 14 days. Should the product be used or in the case of liquids the seals broken, then we will not accept a return.
Some items are non-returnable for hygiene, health and safety reasons. If a customer is making a return during the cooling-off period of a non-returnable item, the item must be in its unused condition and in original and unopened packaging. Should we deem the item to have been opened or used in any way, the return will not be accepted.
All items returned must comply with the conditions above, no item will be accepted if they do not meet these conditions.
We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns, please retain proof of return postage should this be required due to loss or damage of the item in transit. If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.